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Customer Service Representative - State Farm Agent Team Member

Full Time in Crestwood, KY

Responsive recruiter
Benefits
  • Hiring bonus
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYI opened my State Farm agency in January 2007 as a scratch agent, meaning I built my business from the ground up with no assigned policyholders. Today, I have a strong, close-knit team, including two full-time members, one part-time in-office (my wife, Sally), and another part-time remote team member.
Our office culture is fun, competitive, and supportive, with no micromanagement. We love talking sports—youth, college, and professional—and pushing each other to succeed. Training includes licensing support, computer-based learning, shadowing experienced team members, and hands-on mentorship with me. We celebrate workiversaries and birthdays with office lunches, and I believe in rewarding hard work—this year, I’m sending both full-time team members to our condo in Destin for a well-earned getaway.
Benefits include a $50K life insurance policy paid by me, a retirement plan once qualified, paid time off, and flexibility for family schedules.
With over 22 years in Insurance & Financial Services and 18 years as a State Farm agent, I bring a wealth of experience. I graduated from the U.S. Naval Academy, served as a Navy pilot flying helicopters, and later became a flight instructor before retiring from the Navy Reserves in 2015. My wife and I are actively involved in our church and support HighPoint Charitable Services in La Grange. If you're looking for a supportive and growth-focused environment, we’d love to have you on our team!
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Bill Moriarty - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $40,000.00 - $46,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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